{"id":5859,"date":"2020-12-04T12:10:56","date_gmt":"2020-12-04T12:10:56","guid":{"rendered":"https:\/\/demo.wayel.it\/assistenza\/"},"modified":"2021-02-10T08:39:53","modified_gmt":"2021-02-10T08:39:53","slug":"assistenza","status":"publish","type":"page","link":"https:\/\/www.wayel.it\/en\/assistenza\/","title":{"rendered":"Technical service"},"content":{"rendered":"

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Technical service<\/h1>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” gap=”35″ equal_height=”yes” el_class=”columnsgap-xl padding-strech colori-e-descrizione nopadding-mobile”][vc_column][vc_custom_heading text=”Welcome to the Wayel service area” font_container=”tag:h1|text_align:left|color:%238dc63f” use_theme_fonts=”yes”][vc_column_text]Customer service for electric bikes is extremely important to us. Quality<\/strong> and reliability<\/strong> of our brand are reflected in the efficient network<\/strong> of specialized dealers, located throughout the territory.\u00a0We have competent staff, able to ensure a qualified service to assist you in the purchase\u00a0and in the post-sale service. The dealer, in fact, continues to follow you even after the delivery of the vehicle, to make sure that everything is all right.<\/p>\n

In this way you will be able to enjoy the model you have bought for a long time and, thanks to continuous training, our specialized dealers will also be able to offer you the necessary technical assistance<\/strong> after the purchase and help you in the right choice of spare parts. Our dealers are at your side<\/strong> even after the delivery of the vehicle, assisting you in case of problems whether your vehicle is still under warranty, or whether it is out of warranty.<\/p>\n

We remind you that, from our download area<\/a>, it is always possible to download the instruction and use manuals dedicated to bicycles, to the displays available in combination, to scooters and scooters.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” el_class=”border-box text-white box-richiami padding-strech nopadding-mobile” css=”.vc_custom_1611844150745{background-color: #222529 !important;}”][vc_column width=”1\/2″]

Have you purchased one of our models?<\/h4>

Contact the dealer who sold you the e-bike. Under warranty, you will be asked to show proof of purchase. You will be supported by the professional staff of our network until the problem is resolved.<\/p><\/div> <\/div>[\/vc_column][vc_column width=”1\/2″]

Are you a dealer or service center?<\/h4>

To get in touch with the FIVE staff download the FIVE app or access our portal; you can open a ticket, order spare parts, and access other services dedicated to you. If you are not yet registered, contact your sales representative.<\/p><\/div> <\/div>[\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” gap=”35″ content_placement=”middle” disable_element=”yes” is_section=”yes” remove_margin_top=”yes” remove_border=”yes” css=”.vc_custom_1611918986186{padding-top: 0px !important;padding-bottom: 0px !important;background-color: #ffffff !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” el_class=”padding-strech nopadding-dx mobile-hide-bg nopadding-mobile”][vc_column width=”1\/2″ css=”.vc_custom_1604487704991{padding-top: 50px !important;padding-bottom: 50px !important;}” el_class=”testo”][vc_empty_space height=”70px” el_class=”hide-mobile”][vc_custom_heading text=”FIVE Service” use_theme_fonts=”yes”][vc_column_text]un portale dove i rivenditori possono richiedere assistenza, scaricare i manuali, consultare il catalogo ricambi, e i privati possono acquistare servizi di estensione garanzia.<\/strong><\/p>\n

Il customer service \u00e8 a portata di mano con l’Assistenza Tecnica di FIVE. Attraverso il portale www.five-service.it, rivenditore e cliente hanno sempre a disposizione tutte le informazioni sulle e-bike direttamente online. Di seguito le caratteristiche principali del servizio.<\/p>\n

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  • RICHIESTA ASSISTENZA TECNICA<\/strong> (per rivenditori): per aprire un ticket di assistenza e seguirne l’avanzamento di stato (aperto, in gestione, chiuso). Ogni volta che lo stato della pratica viene aggiornato \u00e8 possibile ricevere una notifica sul proprio smartphone. Il ticket viene chiuso quando la richiesta \u00e8 risolta o quando il ricambio \u00e8 in spedizione (entro 24 ore). Saranno richieste fattura di vendita, prove effettuate, e sar\u00e0 possibile allegare foto e video della problematica riscontrata.<\/li>\n
  • RICAMBISTICA<\/strong> (per rivenditori): per cercare un ricambio attraverso i filtri categoria, codice o modello di e-bike. Nell’elenco dei pezzi compatibili si visualizza il prezzo riservato al rivenditore e il prezzo di vendita consigliato.<\/li>\n
  • MANUALISTICA<\/strong> (per rivenditori): tutti i manuali delle e-bike e dei display sono sempre disponibili per il download su computer e smartphone.<\/li>\n
  • VIDEO<\/strong>: tutorial con le istruzioni di montaggio dei ricambi.<\/li>\n
  • ESTENSIONE GARANZIA<\/strong> (per privati in Italia): dal portale \u00e8 possibile acquistare servizi di estensione della garanzia.<\/li>\n<\/ul>\n

    [\/vc_column_text][vc_row_inner][vc_column_inner width=”1\/2″][vc_btn title=”Vai al portale” style=”custom” custom_background=”#8dc63f” custom_text=”#ffffff” shape=”square” size=”lg” align=”center” button_block=”true” link=”url:http%3A%2F%2Ffive-service.it%2F|target:_blank|rel:nofollow” el_class=”bottone-verde”][\/vc_column_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][\/vc_row_inner][\/vc_column][vc_column width=”1\/2″ css=”.vc_custom_1608546502794{margin-top: 0px !important;margin-right: 0px !important;margin-bottom: 0px !important;margin-left: 0px !important;padding-top: 0px !important;padding-right: 0px !important;padding-bottom: 0px !important;padding-left: 0px !important;background-image: url(https:\/\/www.wayel.it\/wp-content\/uploads\/2020\/12\/FIVE-service-mac-con-macchia.jpg?id=4432) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}” el_class=”bg-slider bg-right bg-center”][vc_single_image image=”4432″ img_size=”full” el_class=”desktop-hide-img”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” gap=”35″ content_placement=”bottom” remove_margin_bottom=”yes” css=”.vc_custom_1611844144846{margin-bottom: 0px !important;padding-bottom: 0px !important;}” el_class=”padding-strech app-box nopadding-mobile”][vc_column width=”5\/12″ offset=”vc_hidden-xs” el_class=”foto-app” css=”.vc_custom_1607591817218{padding-bottom: 0px !important;}”][vc_single_image image=”4383″ img_size=”full” alignment=”center” css_animation=”slideInRight” el_class=”custom-product-image-pos-3″ css=”.vc_custom_1607091740659{margin-top: 0px !important;margin-bottom: 0px !important;padding-top: 0px !important;padding-bottom: 0px !important;}”][\/vc_column][vc_column width=”7\/12″][vc_custom_heading text=”App FIVE” use_theme_fonts=”yes”][vc_column_text]An app to request assistance, download manuals, and look up the dealers\u2019 spare parts catalog.<\/strong><\/p>\n

    Customer service is at your fingertips with the FIVE Technical Assistance app. With a smartphone or a computer, the retailer always has all the information on products availability, directly online both when he is in his shop and outdoor. Here you can download the app for Android and IOS.[\/vc_column_text][vc_row_inner content_placement=”middle”][vc_column_inner el_class=”download-button” width=”1\/4″][vc_single_image image=”4227″ img_size=”” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/apps.apple.com\/it\/app\/five-assistenza-tecnica\/id1452049121″ css=”.vc_custom_1607089173248{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner el_class=”download-button” width=”1\/4″][vc_single_image image=”4226″ img_size=”” alignment=”center” onclick=”custom_link” img_link_target=”_blank” link=”https:\/\/apps.apple.com\/it\/app\/five-assistenza-tecnica\/id1452049121″ css=”.vc_custom_1607089198258{margin-bottom: 0px !important;}”][\/vc_column_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][vc_column_inner width=”1\/4″][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”70px”][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row full_width=”stretch_row_content” gap=”35″ full_height=”yes” columns_placement=”bottom” el_class=”header-prodotto sessanta” css=”.vc_custom_1610028853969{padding-right: 35px !important;padding-left: 35px !important;background-image: url(https:\/\/www.wayel.it\/wp-content\/uploads\/2020\/12\/assistenza-header-large.jpg?id=4378) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}”][vc_column][vc_row_inner][vc_column_inner el_class=”container-nome-png” width=”1\/2″][vc_column_text] Technical service [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” gap=”35″ equal_height=”yes” el_class=”columnsgap-xl padding-strech colori-e-descrizione nopadding-mobile”][vc_column][vc_custom_heading text=”Welcome to the Wayel service area” font_container=”tag:h1|text_align:left|color:%238dc63f” use_theme_fonts=”yes”][vc_column_text]Customer service for electric bikes is extremely important to us. 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