{"id":5859,"date":"2020-12-04T12:10:56","date_gmt":"2020-12-04T12:10:56","guid":{"rendered":"https:\/\/demo.wayel.it\/assistenza\/"},"modified":"2026-10-14T14:20:09","modified_gmt":"2026-10-14T14:20:09","slug":"assistenza","status":"publish","type":"page","link":"https:\/\/www.wayel.it\/en\/assistenza\/","title":{"rendered":"Technical service"},"content":{"rendered":"

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Technical service<\/h1>\n

[\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” gap=”35″ equal_height=”yes” el_class=”columnsgap-xl padding-strech colori-e-descrizione nopadding-mobile”][vc_column][vc_custom_heading text=”Welcome to the Wayel service area” font_container=”tag:h1|text_align:left|color:%238dc63f” use_theme_fonts=”yes”][vc_column_text]Customer service for electric bikes is extremely important to us. Quality<\/strong> and reliability<\/strong> of our brand are reflected in the efficient network<\/strong> of specialized dealers, located throughout the territory.\u00a0We have competent staff, able to ensure a qualified service to assist you in the purchase\u00a0and in the post-sale service. The dealer, in fact, continues to follow you even after the delivery of the vehicle, to make sure that everything is all right.<\/p>\n

In this way you will be able to enjoy the model you have bought for a long time and, thanks to continuous training, our specialized dealers will also be able to offer you the necessary technical assistance<\/strong> after the purchase and help you in the right choice of spare parts. Our dealers are at your side<\/strong> even after the delivery of the vehicle, assisting you in case of problems whether your vehicle is still under warranty, or whether it is out of warranty.<\/p>\n

We remind you that, from our download area<\/a>, it is always possible to download the instruction and use manuals dedicated to bicycles, to the displays available in combination, to scooters and scooters.<\/strong>[\/vc_column_text][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” css=”.vc_custom_1611844150745{background-color: #222529 !important;}” el_class=”border-box text-white box-richiami padding-strech nopadding-mobile”][vc_column width=”1\/2″]

Have you purchased one of our models?<\/h4>

Contact the dealer who sold you the e-bike. Under warranty, you will be asked to show proof of purchase. You will be supported by the professional staff of our network until the problem is resolved.<\/p><\/div> <\/div>[\/vc_column][vc_column width=”1\/2″]

Are you a dealer or service center?<\/h4>

To get in touch with the FIVE staff download the FIVE app or access our portal; you can open a ticket, order spare parts, and access other services dedicated to you. If you are not yet registered, contact your sales representative.<\/p><\/div> <\/div>[\/vc_column][\/vc_row][vc_row full_width=”stretch_row” gap=”35″ content_placement=”bottom” css=”.vc_custom_1611844144846{margin-bottom: 0px !important;padding-bottom: 0px !important;}” el_class=”padding-strech app-box nopadding-mobile”][vc_column width=”5\/12″ css=”.vc_custom_1791888279515{padding-bottom: 0px !important;}” offset=”vc_col-xl-inherit vc_col-lg-inherit vc_col-md-inherit vc_col-sm-5 vc_hidden-xs” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=””][vc_single_image image=”38688″ img_size=”full” alignment=”center” css=”.vc_custom_1791888270628{margin-top: 0px !important;padding-top: 0px !important;}” css_animation=”slideInRight” el_class=”custom-product-image-pos-3″ css_params=””][\/vc_column][vc_column width=”7\/12″][vc_custom_heading text=”FIVE web portal” use_theme_fonts=”yes” css_params=””][vc_column_text css_params=””]<\/p>\n

FIVE presents the new web portal<\/strong> where dealers can search and purchase spare parts, request technical assistance and talk to FIVE experts.<\/div>\n
Customer service is easy with the FIVE technical assistance.<\/div>\n
On www.five-service.it<\/a>, dealers always have all the information on e-bikes available directly online. Here are the main features of the service.<\/div>\n
    \n
  • SPARE PARTS<\/strong>: a spare parts B2B e-commerce service makes it easy to search for a spare part through category filters and e-bike serial number. The list of compatible spare parts shows the price reserved for dealers, the recommended retail price and the availability.<\/li>\n
  • REQUEST FOR TECHNICAL ASSISTANCE<\/strong>: to open a help ticket and follow its progress (open, under management, closed). Whenever the status of the request is updated, you receive a notification on your smartphone. The ticket is closed when the request is resolved or when the spare part is shipped (within 24 hours). In order to speed up the procedure, the sales invoice and the tests performed are requested, and it is possible to attach photos or videos of the problem.<\/li>\n
  • MANUALS<\/strong>: e-bike and display manuals are always available for download on computers or smartphones.<\/li>\n
  • MAINTENANCE<\/strong>: offers the possibility of registering e-bikes sold and checking the maintenance carried out.<\/li>\n<\/ul>\n

    [\/vc_column_text][vc_empty_space height=”70px”][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” gap=”35″ content_placement=”bottom” css=”.vc_custom_1611844144846{margin-bottom: 0px !important;padding-bottom: 0px !important;}” el_class=”padding-strech app-box nopadding-mobile”][vc_column width=”7\/12″][vc_custom_heading text=”Warranty extension up to 5 years” use_theme_fonts=”yes” css_params=””][vc_column_text css_params=””]More peace of mind, for longer. Your product warranty can be extended up to 5 years, with the option to purchase an additional 1 or 3 years of coverage.
    \nThe warranty extension can be requested by the end customer directly from their authorised dealer, who will activate it through the dedicated portal. Once the procedure is completed, the customer will receive a confirmation email, while the dealer and FIVE\u2019s customer service system will be able to immediately view the warranty extension associated with the product\u2019s serial number.
    \nThe warranty covers product conformity defects and does not cover normal wear and tear of components.
    \nThe warranty extension is only available on selected models. For further details, please visit the specific page on the website.[\/vc_column_text][vc_empty_space height=”70px”][\/vc_column][vc_column width=”5\/12″ css=”.vc_custom_1791888279515{padding-bottom: 0px !important;}” offset=”vc_col-xl-inherit vc_col-lg-inherit vc_col-md-inherit vc_col-sm-5 vc_hidden-xs” conditional_render=”%5B%7B%22value_role%22%3A%22administrator%22%7D%5D” css_params=””][vc_single_image image=”38713″ img_size=”full” alignment=”center” css=”.vc_custom_1791987606531{margin-top: 0px !important;padding-top: 0px !important;}” css_animation=”slideInRight” el_class=”custom-product-image-pos-3″ label=”” css_params=””][\/vc_column][\/vc_row]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row full_width=”stretch_row_content” gap=”35″ full_height=”yes” columns_placement=”bottom” css=”.vc_custom_1610028853969{padding-right: 35px !important;padding-left: 35px !important;background-image: url(https:\/\/www.wayel.it\/wp-content\/uploads\/2020\/12\/assistenza-header-large.jpg?id=4378) !important;background-position: center !important;background-repeat: no-repeat !important;background-size: cover !important;}” el_class=”header-prodotto sessanta”][vc_column][vc_row_inner][vc_column_inner width=”1\/2″ el_class=”container-nome-png”][vc_column_text] Technical service [\/vc_column_text][\/vc_column_inner][vc_column_inner width=”1\/2″][\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row full_width=”stretch_row_content” gap=”35″ equal_height=”yes” el_class=”columnsgap-xl padding-strech colori-e-descrizione nopadding-mobile”][vc_column][vc_custom_heading text=”Welcome to the Wayel service area” font_container=”tag:h1|text_align:left|color:%238dc63f” use_theme_fonts=”yes”][vc_column_text]Customer service for electric bikes is extremely important to us. Quality and reliability of our […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-5859","page","type-page","status-publish","hentry"],"yoast_head":"\nTechnical support and assistance for customers and dealers<\/title>\n<meta name=\"description\" content=\"Wayel has a network of resellers for technical assistance, spare parts, optional. 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